service design
3 articles tagged service design.
How to Audit a Digital Form Before Launch
A form audit should test clarity, eligibility, required documents, validation, mobile use, accessibility, error messages, privacy, and what happens after submission.
By Mira Faraj · Jun 9
How to Make a Policy Page Useful to Residents
Policy pages fail when they publish legal text without the resident journey. A useful page explains who it affects, what changed, what to do next, dates, exceptions, and official contacts.
By Theresa Bauer · Jun 9
How to Design a Citizen Feedback Loop That Actually Improves Services
A useful feedback loop categorizes complaints, assigns ownership, connects themes to service fixes, and tells residents what changed. Feedback without closure becomes noise.
By Mira Faraj · Jun 9